Privacy Policy

Last updated:

Information We Collect

We collect various types of information to provide and improve our mini event entertainment services. The information we collect falls into the following categories:

Information You Provide Directly

When you interact with our services, you may provide us with:

  • Personal Identification: Full name, email address, phone number (if provided), mailing address
  • Event Information: Event type, date, time, location, number of attendees, special requirements or preferences
  • Payment Details: Credit card information, billing address, payment history (processed securely through third-party payment processors)
  • Communications: Messages sent through contact forms, email correspondence, customer service interactions
  • Feedback and Reviews: Comments, ratings, testimonials, and other feedback about our services
  • Account Information: Username, password (encrypted), account preferences, booking history

Information Collected Automatically

When you visit our website or use our services, we automatically collect certain technical information:

  • Device Information: Device type, operating system, browser type and version, screen resolution
  • Log Data: IP address, access times, pages viewed, links clicked, referring URLs, search queries
  • Usage Patterns: Time spent on pages, navigation paths, interaction with features, error logs
  • Location Data: General geographic location based on IP address (not precise GPS coordinates)
  • Cookies and Tracking Technologies: Information collected through cookies, web beacons, pixels, and similar technologies

Information from Third Parties

We may receive information about you from third-party sources:

  • Social media platforms if you interact with us through social media
  • Payment processors who process your transactions
  • Analytics providers who help us understand website usage
  • Advertising partners who help us deliver relevant advertisements

How We Use Your Information

We use the collected information for various business purposes, including:

Service Delivery

  • Process and manage your bookings and reservations
  • Coordinate event logistics and communicate with event participants
  • Customize entertainment experiences based on your preferences
  • Provide customer support and respond to inquiries
  • Send booking confirmations, reminders, and updates

Business Operations

  • Process payments and manage financial transactions
  • Maintain records of services provided and transactions
  • Conduct internal research and analytics
  • Improve our services, website functionality, and user experience
  • Develop new services and features
  • Prevent fraud, abuse, and security threats

Marketing and Communications

  • Send promotional emails, newsletters, and marketing materials (with your consent)
  • Display personalized advertisements based on your interests
  • Conduct marketing campaigns and measure their effectiveness
  • Notify you about special offers, events, and new services
  • Request feedback and reviews about your experience

Legal and Compliance

  • Comply with applicable laws, regulations, and legal processes
  • Respond to legal requests and court orders
  • Protect our rights, property, and safety
  • Enforce our terms of service and policies
  • Resolve disputes and prevent illegal activities

Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

  • Consent: When you provide explicit consent for specific processing activities
  • Contract Performance: To fulfill our contractual obligations when you book our services
  • Legal Obligation: To comply with applicable laws and regulations
  • Legitimate Interests: For business operations, security, and service improvement

Information Sharing and Disclosure

We may share your information in the following circumstances:

  • Service Providers: With trusted service providers who assist in operating our business (payment processors, analytics providers, hosting services, email service providers)
  • Legal Requirements: When required by law, court order, or government regulation
  • Protection of Rights: To protect our rights, property, safety, or the rights of our users
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • With Your Consent: When you explicitly consent to sharing your information
  • Advertising Partners: With advertising partners (like Google) to deliver relevant ads and measure campaign effectiveness (see Third-Party Services section)

We Do Not Sell Your Personal Information

We do not sell, rent, or trade your personal information to third parties for their direct marketing purposes. We do not sell your name, email address, phone number, or other personal identifiers to data brokers or other companies for their independent use.

However, we do work with advertising partners (such as Google) that use cookies and similar technologies to show you ads based on your interests. These partners may collect information about your browsing activity across different websites. This is not considered a "sale" under CCPA, but you can opt out of this type of data sharing (see CCPA section and Cookies Policy).

If you are a California resident and wish to opt out of any data sharing that may be considered a "sale" under CCPA, please contact us or use the opt-out mechanisms described in the CCPA section below.

For California Residents: Under the California Consumer Privacy Act (CCPA), you have the right to opt out of the "sale" of your personal information. While we do not sell personal information in the traditional sense, we use advertising services that may share your information. You can opt out by clicking the "Do Not Sell My Personal Information" link in our footer or by contacting us directly.

Data Protection

We take the security of your personal information seriously and implement comprehensive measures to protect it.

Technical Safeguards

  • Encryption: We use SSL/TLS encryption to protect data transmitted between your browser and our servers
  • Secure Servers: Our servers are hosted on secure platforms with regular security updates
  • Access Controls: We limit access to personal information to authorized personnel only
  • Firewalls: We use firewalls and intrusion detection systems to prevent unauthorized access
  • Regular Backups: We maintain regular backups of data to prevent loss

Organizational Measures

  • Employee training on data protection and privacy
  • Strict confidentiality agreements for all staff
  • Regular security audits and assessments
  • Incident response procedures for data breaches
  • Compliance with industry standards and best practices

Limitation: While we implement robust security measures, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your information, but we are committed to protecting it to the best of our ability.

Data Breach Notification

In the event of a data breach that may affect your personal information, we will:

  • Investigate the breach immediately
  • Notify affected users as soon as possible (within 72 hours where required by law)
  • Report the breach to relevant authorities if required
  • Take steps to prevent further breaches
  • Provide guidance on steps you can take to protect yourself

Your Rights and Choices

You have the following rights regarding your personal data:

  • Access: Request access to your personal information
  • Rectification: Correct inaccurate or incomplete data
  • Erasure: Request deletion of your data under certain circumstances
  • Restriction: Request limitation of processing
  • Portability: Receive your data in a structured format
  • Objection: Object to processing of your data
  • Withdraw Consent: Withdraw consent at any time where processing is based on consent
  • Opt-Out of Sale: Opt out of the sale of your personal information (see CCPA section below)
  • Non-Discrimination: Exercise your privacy rights without discrimination

To exercise these rights, please contact us using the information provided in the Contact Information section. We will respond to your request within the timeframes required by applicable law.

How to Exercise Your Rights

You can exercise your rights by:

We may need to verify your identity before processing certain requests. We will respond to your request within 30-45 days, depending on the complexity and applicable law.

California Consumer Privacy Act (CCPA) Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Right to Know

You have the right to request that we disclose:

  • The categories of personal information we have collected about you
  • The categories of sources from which we collected your personal information
  • The business or commercial purpose for collecting your personal information
  • The categories of third parties with whom we share your personal information
  • The specific pieces of personal information we have collected about you

Right to Delete

You have the right to request that we delete your personal information, subject to certain exceptions:

  • We may retain information necessary to complete transactions you requested
  • We may retain information required for legal compliance
  • We may retain information for internal business purposes
  • We may retain information to protect against fraud or security threats

Right to Opt-Out of Sale

We do not sell your personal information in the traditional sense. We do not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share information with service providers who assist us in operating our business, and we use advertising services (such as Google Ads) that may use cookies and similar technologies for advertising purposes.

Under CCPA, the use of advertising cookies may be considered a "sale" of personal information. If you are a California resident, you have the right to opt out of this type of data sharing.

If you wish to opt out of interest-based advertising or data sharing that may be considered a "sale" under CCPA, you can:

Right to Non-Discrimination

We will not discriminate against you for exercising your CCPA rights. We will not:

  • Deny you goods or services
  • Charge you different prices or rates
  • Provide you a different level or quality of services
  • Suggest that you may receive different treatment

Authorized Agents

You may designate an authorized agent to make requests on your behalf. The authorized agent must provide proof of authorization, and we may require you to verify your identity directly with us.

Verification Process

To protect your privacy, we will verify your identity before processing certain requests. We may ask you to:

  • Provide information that matches our records
  • Confirm your email address or phone number
  • Provide government-issued identification (for sensitive requests)

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable data protection laws.

Data Retention

We retain your personal information for different periods depending on the type of information and the purpose for which it was collected.

Retention Periods

  • Booking Information: Retained for 7 years after the last transaction for accounting and legal purposes
  • Contact Information: Retained until you request deletion or withdraw consent
  • Marketing Data: Retained until you unsubscribe or request removal
  • Website Analytics: Retained for up to 26 months (Google Analytics default retention period)
  • Legal Records: Retained as required by applicable laws and regulations

Deletion and Anonymization

When personal information is no longer needed:

  • We securely delete it from our active systems
  • We remove it from backups within a reasonable timeframe
  • We anonymize data when deletion is not possible (for analytics purposes)
  • We ensure third-party service providers also delete the information

You can request deletion of your personal information at any time by contacting us. We will process your request within 30 days, subject to legal requirements that may require us to retain certain information.

Children's Privacy

Our services are designed for adults and are not directed to children under the age of 13 (or the applicable age of consent in your jurisdiction).

Our Policy Regarding Children

  • We do not knowingly collect personal information from children under 13
  • We do not target our services or advertisements to children
  • If we become aware that we have collected information from a child without parental consent, we will delete it immediately
  • Parents or guardians can contact us to review, delete, or refuse further collection of their child's information

COPPA Compliance

We comply with the Children's Online Privacy Protection Act (COPPA) and similar laws. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will take steps to verify your identity and remove the information promptly.

Age Verification

When booking services for events involving children, we may collect information about the event organizer (who must be an adult) but do not collect personal information directly from children. All interactions with our services must be conducted by adults.

Third-Party Services

We integrate various third-party services that may collect and process your information. These services help us operate our business, analyze website performance, and deliver relevant advertisements.

Google Ads Conversion Tracking

We use Google Ads conversion tracking to measure the effectiveness of our advertising campaigns. This service:

  • Tracks when users complete specific actions (such as submitting a contact form) after clicking our ads
  • Uses cookies to attribute conversions to specific ad campaigns
  • Helps us optimize our advertising spend and improve campaign performance
  • May collect information about your device, browser, and browsing behavior

For more information, visit Google's Privacy Policy.

Remarketing and Retargeting

We use Google Ads remarketing (also known as retargeting) to show you relevant advertisements after you visit our website. This advertising practice allows us to:

  • Use cookies and similar technologies to remember that you visited our website
  • Display our ads to you on other websites within the Google Display Network
  • Show ads on Google search results pages and partner websites
  • Reach users who have shown interest in our services but haven't yet booked
  • Use demographic and interest data to show more relevant ads
  • Track which ads lead to conversions and optimize our advertising

How Remarketing Works: When you visit our website, a cookie is placed on your browser. This cookie allows Google to show our ads to you on other websites you visit. The ads you see are based on your previous visit to our site.

Opt-Out Options: You can opt out of Google's use of cookies for remarketing in several ways:

Note: Opting out does not mean you will stop seeing ads entirely. You will still see ads, but they will not be personalized based on your visit to our website.

Google Analytics

We use Google Analytics to understand how visitors interact with our website. This service:

  • Collects information about how you use our website (pages visited, time spent, links clicked)
  • Analyzes traffic patterns and user behavior
  • Helps us improve website functionality and user experience
  • May use cookies and other tracking technologies
  • May collect demographic information and interests

You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

Google Maps API

We use Google Maps API to provide location services and display maps on our website. This service:

  • Displays interactive maps showing our business location
  • Provides directions and location information
  • May collect location data when you interact with maps
  • Uses cookies and similar technologies

For more information about Google Maps data collection, visit Google's Privacy Policy.

Important: These third-party services have their own privacy policies and terms of service. We encourage you to review their policies to understand how they collect, use, and protect your information. We are not responsible for the privacy practices of these third-party services.

Use of Cookies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. For detailed information about our use of cookies, please see our Cookies Policy.

Compliance with U.S. Laws and Regulations

We comply with applicable U.S. federal and state laws and regulations regarding privacy and data protection:

Federal Trade Commission (FTC) Compliance

We comply with FTC regulations regarding:

  • Truthful and transparent privacy practices
  • Accurate representation of our data collection and use
  • Reasonable security measures to protect consumer data
  • Honoring privacy promises made to consumers

CAN-SPAM Act Compliance

For email marketing communications, we comply with the CAN-SPAM Act:

  • We include accurate sender information in all emails
  • We provide clear opt-out mechanisms in every marketing email
  • We honor opt-out requests within 10 business days
  • We do not use deceptive subject lines or headers
  • We clearly identify marketing emails as advertisements

To unsubscribe from marketing emails, click the unsubscribe link in any email or contact us directly.

State Privacy Laws

We comply with applicable state privacy laws, including:

  • California: California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) - see CCPA section above
  • Nevada: Nevada Revised Statutes Chapter 603A (Nevada Privacy Law) - Nevada residents can opt out of the sale of personal information by emailing us
  • Virginia: Virginia Consumer Data Protection Act (VCDPA) - Virginia residents have rights to access, delete, and opt out of processing
  • Colorado: Colorado Privacy Act (CPA) - Colorado residents have rights to access, correct, delete, and opt out of processing
  • Connecticut: Connecticut Data Privacy Act (CTDPA) - Connecticut residents have rights to access, delete, and opt out of processing
  • Utah: Utah Consumer Privacy Act (UCPA) - Utah residents have rights to access and delete personal information
  • Montana: Montana Consumer Data Privacy Act (MCDPA) - Montana residents have rights to access, delete, and opt out of processing
  • Texas: Texas Data Privacy and Security Act (TDPSA) - Texas residents have rights to access, delete, and opt out of processing
  • Oregon: Oregon Consumer Privacy Act (OCPA) - Oregon residents have rights to access, delete, and opt out of processing

If you are a resident of a state with specific privacy laws, you may have additional rights. Contact us to learn more about your rights under your state's laws or to exercise those rights.

How to Exercise Your State Privacy Rights: To exercise your rights under your state's privacy law, please contact us using the information provided in the Contact Information section. We will respond to your request within the timeframes required by your state's law (typically 30-45 days).

COPPA Compliance

We comply with the Children's Online Privacy Protection Act (COPPA):

  • We do not knowingly collect personal information from children under 13
  • We do not target our website or services to children
  • If we discover we have collected information from a child, we delete it immediately
  • Parents can contact us to review, delete, or refuse further collection of their child's information

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational, legal, or regulatory reasons.

Notification of Changes

We will notify you of material changes to this Privacy Policy by:

  • Posting the updated policy on this page with a new "Last updated" date
  • Sending an email notification to registered users (for significant changes)
  • Displaying a prominent notice on our website (for major changes)
  • Providing advance notice when required by law

Your Continued Use

Your continued use of our services after we post changes to this Privacy Policy constitutes your acceptance of those changes. If you do not agree with the changes, you should stop using our services and contact us to request deletion of your information.

Reviewing This Policy

We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information. The "Last updated" date at the top of this page indicates when the policy was last revised.

Contact Information

If you have questions, concerns, or wish to exercise your rights regarding this Privacy Policy, please contact us:

Email: country@shiphrelphron.world
Phone: +1 (866) 342-9794
Address: 50 Washington St, Norwalk, CT 06854, United States
Business Hours: Monday - Friday: 9:00 AM - 6:00 PM EST

Privacy Requests: When contacting us about privacy matters, please include "Privacy Request" in your subject line and specify which right you wish to exercise (access, deletion, opt-out, etc.). This helps us process your request more efficiently.

Response Time: We will respond to your privacy request within 30-45 days, as required by applicable law. For urgent matters, please call us during business hours.